Frequently Asked Questions

Everything you need to know
before we get started

We love a good question. Here are the ones we hear most often.

See our services & pricing

About Us

We're Sharon and Dee — two women who don't just style holiday homes, we own and host them ourselves. Sharon manages six properties across Queensland and has over 16 years of holiday home ownership experience. Dee has been hosting for 12 years across Australia and internationally, including the short-term rental market in SE Asia.

That hands-on experience is what sets us apart. We understand your property from a host's perspective — the bookings, the reviews, the logistics, the revenue — not just from an interior design one.

We work nationally. We've styled properties on the Mornington Peninsula, in Noosa, Emu Park, Safety Beach, Blairgowrie, Sorrento, and beyond — and we're always open to a conversation about your location.

For properties outside our base areas, we offer virtual consultations and can manage the full sourcing and styling process remotely where on-site visits aren't practical. Just reach out and we'll talk through what's possible for your property.

We style for any short-term rental platform — Airbnb, Stayz, Booking.com, direct booking sites, and beyond. The principles are the same: a beautifully styled home that photographs well, feels incredible to stay in, and earns five-star reviews.

We can also provide guidance on which platforms are right for your property and location.

We've all stayed in a holiday home that felt like a mishmash of the owner's unwanted items — that's the DIY risk. The difference between a listing that books consistently at a strong nightly rate and one that struggles comes down to how it presents and how guests feel when they walk through the door.

Professional styling does three things for your property:

  • Improves listing appeal — so more people click, enquire, and book
  • Lifts your nightly rate — a more beautiful property commands more
  • Generates better reviews — which drive more bookings, compounding over time

We also know what holds up over time, what's easy to clean and maintain, and what guests actually notice. That knowledge takes years to develop and it's what you're paying for.

The Process

Every project follows four clear phases so you always know where things stand:

1
Lock-In
Proposal approved, deposit received, schedule confirmed
2
Concept
Mood boards developed, style direction presented for your approval
3
Procurement
Items ordered, deliveries coordinated, stock secured
4
Install
Full styling day, photography prep, handover

We manage the entire process — from creative direction through to the day your property is ready to photograph and list. You stay in control of the big picture decisions, and we handle the thousands of small ones.

Timelines vary depending on the scope of your project and lead times on furniture, but as a general guide:

  • Consultation and concept phase: 1–2 weeks from project commencement
  • Procurement and delivery: typically 3–6 weeks depending on suppliers and stock availability
  • Installation day: usually 1 full day on-site

We'll confirm your schedule at the start of the project and keep you updated at every milestone. If you have a specific listing date in mind, tell us early and we'll work backwards from there.

We've designed the approval process so you stay in control of what matters without getting buried in detail. Here's how it splits:

You'll review and approve:

  • Overall style direction and mood
  • Colour palette
  • Key hero items — sofa, dining table, bedheads
  • Artwork direction (style, scale, palette)

We handle independently:

  • Final artwork selection within your approved direction
  • Cushions, accessories, and decorative layers
  • Stock substitutions if an item sells out
  • All delivery and logistics coordination
We ask for feedback within 48 hours of any approval request so we can keep the project moving and secure stock before it goes. If we don't hear back, we'll proceed as outlined to keep your timeline on track.

Before you list, if at all possible. Getting the styling right before your first photos are taken means your listing launches in the best possible light — and first impressions on booking platforms are very hard to undo once they're set.

That said, we work with properties at every stage — whether you're starting from scratch, refreshing an existing listing that isn't performing, or looking to lift your nightly rate. It's never too late to make a difference.

What's Included

The styling service fee is our professional fee for managing your project from first brief to final installation. It covers:

  • Concept development and creative direction
  • Mood board creation for your review and approval
  • All sourcing and supplier management
  • Procurement coordination — we place every order and handle all logistics
  • Delivery scheduling and coordination
  • Full installation and styling day on-site
  • Final styling for photography (included in our full-service packages)

Furniture and product purchases are separate to the service fee — see our pricing page for full details on how this works.

We handle all of it. Once the concept is approved, we source every item, manage supplier relationships, place all orders, and coordinate deliveries to your property. You don't need to chase a single tracking number.

Furniture purchases are funded from a separate furniture budget (not your service fee) and invoiced progressively as orders are placed. Every purchase requires your approval before we proceed, and we'll only place orders once you've confirmed selections.

Absolutely — this is very common and often produces wonderful results. We assess what you already own, identify what's working and what isn't, and work around your existing pieces wherever possible. Sometimes the best outcome comes from rearranging what's already there, adding a few considered pieces, and layering in soft furnishings and art.

We'll always be honest with you about pieces that aren't serving the property — but the decision is always yours.

Our full-service (Grow It) package includes photo-ready styling on installation day — we set up every room specifically to photograph beautifully, and we brief the photographer so every frame is intentional.

Photography itself (the photographer and shoot) is not included in our fee, but we can recommend trusted photographers who understand holiday home listings, and we'll be there to style for the shoot.

We also offer a standalone Photo-Ready Styling service from $395 — perfect if your property is already set up but the photos aren't doing it justice.

Yes — listing optimisation is included in our Grow It package. This covers guidance on your platform setup, listing copy, pricing strategy, and advice on property management pathways. We've managed listings across Australia and internationally, so we know what makes a listing convert.

For our smaller packages, we include advice on platform selection and listing preparation as part of the consultation.

$ Fees & Payments

There are two separate streams of payment:

Styling Service Fee

  • 50% deposit due on acceptance to commence the project
  • 50% balance due prior to the final installation day

Furniture Budget

  • Paid upfront and held exclusively for your project
  • Used progressively as items are ordered and confirmed
  • Full reconciliation at completion — any underspend is refunded
  • Any approved overspend is invoiced separately

This structure means we can order efficiently, secure stock, and keep your timeline on track without delays waiting for individual payment approvals on every item.

Furniture budgets vary significantly depending on the size of your property and the scope of works. A full styling of a large multi-bedroom home will obviously look very different to a refresh of a single studio apartment.

We discuss and agree on a realistic furniture budget before any work begins, and we only proceed with purchases once you've approved the selections. Nothing is ordered without your sign-off.

For indicative figures, reach out for a free initial consultation — we're happy to talk through what's realistic for your property and your goals.

All service fees are quoted exclusive of GST. GST will be added to your invoice. Furniture purchases are also subject to GST plus freight, which will be clearly itemised in all quotes and invoices.

Stock availability can change quickly, especially for furniture items. If something sells out after your approval, we'll find a suitable alternative within the same style direction and budget — this is part of what we manage for you. For anything that represents a significant change, we'll check in with you before ordering.

This is one of the reasons we ask for 48-hour feedback turnaround — acting quickly helps us secure items before they go.

Practical Questions

You don't need to be there — in fact, many of our clients live remotely from their holiday home, which is exactly why they trust us to manage it. We're comfortable working independently and will give you a full handover with photos when we're done.

If you'd like to be there on installation day, you're absolutely welcome. Some clients love being part of the reveal moment. Either way works perfectly.

Yes — we do this regularly. We'll work around your booking calendar to find an installation window, and we'll help you think through the best way to manage the transition (for example, timing the refresh between bookings and updating your listing immediately after photography).

A well-timed refresh of an already-listed property can produce a noticeable lift in both bookings and nightly rate.

Yes, and we're very experienced with them. We conduct virtual walkthroughs via video call, and we can develop full concept direction, mood boards, and sourcing recommendations for properties we haven't visited in person.

Our Dream It (complimentary) and Build It packages both work beautifully as virtual consultations for clients who are located remotely or interstate.

The easiest first step is a free 15-minute call. We'll talk through your property, where you're at, what you're hoping to achieve, and whether we're the right fit. No obligation, no pressure — just a genuinely useful conversation.

From there, if you'd like to proceed, we'll put together a tailored proposal for your property outlining scope, budget estimates, and timeline.

The best time to call us is before you list — but it's never too late to make a difference.

We love a good question — just reach out directly at hello@theholidayhomegirls.com.au and we'll get back to you promptly. You can also book a free call using the button below and we can chat through anything on your mind.